Cookie Policy

Name: Essence Arenal Hotel, Spa & Bio Farm
Address: 1 km al sur de El Castillo, 200 meters next to the Butterfly Conservatory, La Castillo, Alajuela, 20213, CR
Telephone: (+506) 8752 8900
Price range: $$

Last updated: October 3, 2026

1. Who we are

This Cookie Policy explains how Essence Arenal Hotel, Spa & Bio Farm (“Essence Arenal”, “we”, “us”), located 1 km south of El Castillo, 200 meters next to the Butterfly Conservatory, Alajuela, Costa Rica, uses cookies and similar technologies on essencearenal.com.

Legal entity: APILIFE ARENAL SOCIEDAD ANONIMA – 3101801084
Contact: info@essencearenal.com · (+506) 2479 1131 · WhatsApp (+506) 8752 8900

2. What are cookies?

Cookies are small text files that a website stores on your device when you visit it. They allow the website to work properly, remember your choices and, if you allow it, help us understand how visitors use the site.

3. Legal framework and consent

We process personal data in accordance with Costa Rica’s Law No. 8968 on the Protection of Individuals with regard to the Processing of their Personal Data and its regulations. For visitors from the European Economic Area, we also apply the principles of the General Data Protection Regulation (GDPR) and the ePrivacy rules.

Necessary cookies are used without consent because the website cannot function without them. Analytics cookies are only activated after you accept them in the cookie banner. You can change or withdraw your consent at any time.

4. Cookies we use

4.1 Necessary cookies

Cookie	Provider	Purpose	Duration
`[consent cookie]`	essencearenal.com	Stores your cookie preferences so the banner does not appear on every page.	1 year
`wordpress_test_cookie`	essencearenal.com	Checks whether your browser accepts cookies.	Session
`wordpress_logged_in_`, `wordpress_sec_`	essencearenal.com	Keeps you signed in to your account (“Sign In / My Account”).	Session, or 14 days if you choose “Remember me”
`wp_woocommerce_session_*`	essencearenal.com	Keeps your session active during the online payment process.	2 days
`woocommerce_cart_hash`, `woocommerce_items_in_cart`	essencearenal.com	Remembers the services selected for payment until checkout is complete.	Session

4.2 Analytics cookies (only with your consent)

We use Google Analytics, integrated through Google Site Kit, to obtain aggregated statistics about visits to our website (pages visited, time on site, approximate country, type of device). This information helps us improve the website. We do not use it to identify you personally.

Cookie	Provider	Purpose	Duration
`_ga`	Google LLC	Distinguishes unique visitors.	2 years
`_ga_*`	Google LLC	Maintains the state of the session.	2 years

4.3 Marketing and preference cookies

We do not use marketing, advertising or remarketing cookies, and we do not use preference cookies.

5. Payments through PayPal

Online payments on our website are processed by PayPal. When you choose to pay, PayPal may set its own cookies, which are necessary for processing the payment securely and preventing fraud. These cookies are controlled by PayPal and governed by PayPal’s Privacy Statement and cookie policy. We do not receive or store your card or PayPal account details.

6. Booking and external links

Room and glamping reservations are made through Cloudbeds, which opens on a separate page outside our website. Our website also contains links to Booking.com, Tripadvisor, Interbus, WhatsApp, Facebook, Instagram, X and YouTube. We do not set cookies on behalf of these services. When you open them, their own privacy and cookie policies apply, and we recommend that you read them.

7. International data transfers

Google and PayPal may process data on servers located outside Costa Rica and the European Economic Area, including in the United States. These providers apply their own safeguards for international transfers, such as standard contractual clauses.

8. How to manage cookies

On our website: you can change your choice at any time by reopening the cookie settings banner.
In your browser: you can block or delete cookies in your browser settings: Chrome, Firefox, Safari, Edge.
Google Analytics: you can also install the Google Analytics opt-out browser add-on.

Please note that if you block necessary cookies, some parts of the website, such as signing in or online payment, may not work correctly.

9. Your rights

Under Law No. 8968 you have the right to access, rectify and delete your personal data, and to file a complaint with the Agency for the Protection of Inhabitants’ Data (PRODHAB). Visitors from the European Economic Area also have the rights provided by the GDPR, including the right to object, to restrict processing, to data portability and to lodge a complaint with their local data protection authority.

To exercise your rights, write to us at info@essencearenal.com.

10. Changes to this policy

We may update this Cookie Policy when we change the tools used on our website or when the law requires it. The date at the top of this page shows the latest update.